Return & Refund Policy

At Borges Tallow, we stand behind the quality of our products and want you to be completely satisfied with your purchase.

Incorrect Orders

If you accidentally purchased the wrong product, you may request a return within 5 business days of receiving your order.

To qualify for a return:

• The product must be unused and unopened.
• The safety seal (if applicable) must remain intact.
• The product must be returned in its original packaging and in resalable condition.
• Proof of purchase is required.

Once your return is approved, we will provide instructions for returning the item. Return shipping costs are the responsibility of the customer unless the error was made by Borges Tallow.

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Opened or Used Products

Due to the nature of our skincare products and for hygiene and safety reasons, we cannot accept returns or exchanges on products that have been opened or used.

However, if you believe your product arrived damaged, defective, contaminated, or with a quality issue, please contact us within 5 business days of delivery.

Your email should include:

• Your order number.
• A detailed description of the issue.
• Clear photos of the product, packaging, and any visible damage or concern.

Our Quality Support Team will carefully review your case and remain in communication with you via email regarding the next steps. Each claim is evaluated individually to ensure a fair resolution.

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Damaged or Incorrect Items

If you receive the wrong item or your order arrives damaged during shipping, please contact us immediately at bblab@gmail.com.

Please include photos of:

• The product received.
• The shipping box.
• The shipping label.
• Any visible damage.

If the issue is confirmed, we will replace the item or provide another appropriate resolution at no additional cost.